Shipping & Return & Refunds
Table of Contents
- About shipping
- About Yu-Mail flights (Free Shipping)
- Returns & Handling
- To ship to non-Japan, please click here.
About shipping fee to in Japan
- Hokkaido, Okinawa ... 1,650 yen
- Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima ... 1,100 yen
- Ibaraki, Chiba, Tochigi, Gunma, Saitama, Tokyo, Kanagawa, Niigata, Nagano, Yamanashi ... 1,100 yen
- Fukuoka, Saga, Nagasaki, Oita, Miyazaki, Kumamoto, Kagoshima ... 1,100 yen
- Toyama, Ishikawa, Fukui ... 1,100 yen
- Shizuoka, Aichi, Gifu ... 540 yen
- Mie, Shiga, Kyoto, Nara, Osaka, Wakayama, Hyogo · · · 880 yen
- Tottori, Okayama, Shimane, Hiroshima, Yamaguchi ... 11,000 yen
- Kagawa, Tokushima, Ehime, Kochi ... 1,100 yen
Basically after your order we will ship the next after transfer confirmation, arrival will be about 3 to 5 days after if ship to in japan.
(Our payment confirmation is confirmed after 16 o'clock.)
There are things that are posted on the delivery date in the item column. In that case, each delivery date will be the official delivery date. If the item is out of stock, we will contact you by email.
[Person in charge]
[In case of price conversion]
Cash can be used.
COD fee is 324 yen, it will be free if you purchase over 10,000 yen.
【About time designation】
(Some areas are partially impossible)
- Morning (10 o'clock to 12 o'clock)
- 12: 00-14: 00
- 14: 00-16: 00
- 16: 00-18: 00
- 18: 00-20: 00
- From 20 o'clock to 21 o'clock
- If the item was damaged during transportation from the beginning.
- When a product different from the application arrives.
- Products processed with customers' requests or products processed to customers.
- Product you used once.
- Your offer has exceeded a week.
- In the case of a commodity specified beforehand as non-refundable.
- If the item tailored according to your order (existing product = not tailored product from the beginning), it is tailored and it is not a difficult material.
- Please forgive us about handling of products that started tailoring or processing by your order.
About Yu-Mail facilities (free shipping)
We will respond to applicable products.
This is a commodity item. →
Furthermore, cash on delivery we can not respond.
You can not issue an inquiry number for Yu-Mail Express.
It takes about 3 days to deliver to you.
Mail will be 1 package with 1 item.
In addition, your luggage will be delivered to the post like a letter,
Big luggage will be delivered without a signature.
About returned goods and transport
When returned, please within one week after goods arrival. (Please let me know before returning)
If your miscellaneous mistake is returned, we will be responsible for shipping fee / commission of the customer or specified time shipping (if it is issued) when we sent it.
Please return the goods by customer 's convenience at the customer' s expense. Please note.
Conditions for return / exchange
Please return in the state of payment when returning or exchanging.
In the following cases, returned goods, exchange, returned goods shipping fee will not be charged.
Sorry to trouble you, but please contact us within 5 days after goods arrival.
Pickup will be picked up by cash on arrival.
We will deal with it responsibly.
In addition, we do not accept returns, exchanges, or cancellations in the following cases, so we apologize for your reservation.
· Contact Kyotokimonokohbou
Kyotokimonokohbou (Tahara One Net Business Division) Kyotokimonokohbou